1. User Access and Responsibilities

By accessing our website, you agree to use it for lawful purposes only. You are responsible for ensuring that your use of the site complies with all applicable laws and regulations.

You must not:

• Use the site in any way that could damage, disable, or impair its functionality.
• Attempt to gain unauthorized access to any part of the site or its systems.
• Use the site to transmit any harmful or malicious content.

2. Product and Service Descriptions

We strive to provide accurate and detailed descriptions of our products and services. However, we do not guarantee that all descriptions are entirely accurate, complete, or error-free. If you receive a product that does not match its description, please contact us for a resolution.

Our products are intended for personal use and may not be suitable for all environments or conditions. Please ensure that you select products appropriate for your specific needs.

3. Order and Payment Terms

All orders are subject to availability and confirmation of the order price. We reserve the right to refuse or cancel any order at our discretion.

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is due at the time of purchase. Once your payment is processed, you will receive an order confirmation email with details of your purchase.

4. Shipping and Delivery

We offer two shipping options:

• Standard Shipping: Orders are processed within 1-2 business days and shipped via DHL or FedEx. Delivery typically takes 10-15 business days after shipment. The shipping fee is $12.95.
• Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery typically takes 15-25 business days after shipment.

Please note that shipping times may vary depending on your location and any customs delays.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward returns and exchanges process.

To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging. You must initiate the return or exchange process within 15 days of receiving your order.

Non-Returnable Items:

• Flower bulbs (e.g., Allium, Crocus, Daffodil)
• Live plants (e.g., Cacti and succulents, Asclepias | milkweed)
• Grass & lawn seed

To initiate a return or exchange, please contact us at [email protected] with your order number and details about the product you would like to return or exchange.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Sosoli Plant Shop and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from this site without our prior written permission.

7. Limitation of Liability

Sosoli Plant Shop shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our website or products. Our liability is limited to the maximum extent permitted by law.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United States.

9. Contact Us

If you have any questions about these terms and conditions, please feel free to contact us at:

Email: [email protected]

Address: 2800 Baker Avenue, Arlington, US 76011