Shipping & Returns

At Sosoli Plant Shop, we are committed to providing you with a seamless shopping experience. Below, you’ll find detailed information about our shipping and returns policies to ensure your satisfaction.

Shipping Information

We offer two shipping options to meet your needs:

  • Standard Shipping: Orders are processed within 1-2 business days and shipped via DHL or FedEx. Delivery typically takes 10-15 business days after shipment. The shipping fee is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery typically takes 15-25 business days after shipment.

Please note that shipping times may vary depending on your location and any customs delays.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging. You must initiate the return or exchange process within 15 days of receiving your order.

Non-Returnable Items: Due to the nature of certain products, the following items are non-returnable and non-exchangeable:

  • Flower bulbs (e.g., Allium, Crocus, Daffodil)
  • Live plants (e.g., Cacti and succulents, Asclepias | milkweed)
  • Grass & lawn seed

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange. You can use the template provided below.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
  3. Ship the Item: Package the item securely and include the RMA number on the outside of the package. Ship the item to the address provided in the instructions.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will be applied to your original method of payment (Visa, MasterCard, JCB, or PayPal). Please note that shipping costs are non-refundable.

Exchange Process

If you are exchanging an item, we will ship the replacement item once the returned item is received and inspected. Shipping costs for the replacement item will be covered by Sosoli Plant Shop.

Return & Exchange Request Template

Use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order #[Your Order Number]

Body:
Dear Sosoli Plant Shop Team,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

Product Name: [Product Name]
Reason for Return/Exchange: [Reason]

Please provide me with the necessary instructions to proceed.

Thank you,
[Your Full Name]
[Your Email Address]

Contact Us

If you have any questions about our Shipping & Returns policy, please feel free to contact us at:

Thank you for shopping with Sosoli Plant Shop. We appreciate your trust and are committed to providing you with a seamless shopping experience.