Returns & Exchanges Policy

At Sosoli Plant Shop, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we offer a straightforward returns and exchanges process. Please read the following information carefully to understand our policy and procedures.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging. You must initiate the return or exchange process within 15 days of receiving your order.

Note: Due to the nature of certain products, the following items are non-returnable and non-exchangeable:

  • Flower bulbs (e.g., Allium, Crocus, Daffodil)
  • Live plants (e.g., Cacti and succulents, Asclepias | milkweed)
  • Grass & lawn seed

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange. You can use the template provided below.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
  3. Ship the Item: Package the item securely and include the RMA number on the outside of the package. Ship the item to the address provided in the instructions.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will be applied to your original method of payment (Visa, MasterCard, JCB, or PayPal). Please note that shipping costs are non-refundable.

4. Exchange Process

If you are exchanging an item, we will ship the replacement item once the returned item is received and inspected. Shipping costs for the replacement item will be covered by Sosoli Plant Shop.

5. Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Dear Sosoli Plant Shop Team,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

  • Product Name: [Product Name]
  • Reason for Return/Exchange: [Reason]

Please provide me with the necessary instructions to proceed.

Thank you,

[Your Full Name] [Your Email Address]

6. Contact Us

If you have any questions about our Returns & Exchanges policy, please feel free to contact us at:

Email: [email protected]

Address: 2800 Baker Avenue, Arlington, US 76011

Thank you for shopping with Sosoli Plant Shop. We appreciate your trust and are committed to providing you with a seamless shopping experience.